How do I report a problem with my VW?
To contact vw customer care, please call 1-800-822-8987 , or on twitter – direct message @vw , or use #vwcares. If you have raised a complaint online and would like to speak to a member of the vwfs customer resolutions team, please contact 0800 912 3564 (open monday – friday, 9am – 5pm). If you remain dissatisfied after your case has been reviewed by our customer services team, you may wish to contact the motor ombudsman.The Central Investigation Office of the Volkswagen AG can be reached via e-mail: io@volkswagen. For customer complaints, please contact the channels listed under A complaint about products or services to our customer service. In person: Please make an appointment in advance by writing an e-mail to io@volkswagen.